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Terms & Conditions

Definitions

"UKTV2C", "us," "we," "our", the "Company" and all or any grammatical variants thereof shall collectively refer to UKTV2C Limited., a UK registered limited company no. 06800368 existing under the laws of the United Kingdom, with a registered address of DELTA HOUSE, WAVELL ROAD, WYTHENSHAWE, MANCHESTER, UNITED KINGDOM M22 5QZ and its assigns and successors in interest.

"Member", "Customer" and  "User" shall be referred to as individuals who have registered with us via our website, telephone or any other available means and hereby agree to these terms and is actively using the Service provided by UKTV2C.

"Live service" shall refer to all services provided using Placeshifting devices.

"Initial Fees" shall refer to "One off equipment Set-up and Installation Fee".

"Hardware" shall refer to all equipment, cables and connections used to provide the Live service

"Service" shall be referred to as the services offered to registered Customers of UKTV2C.

General Terms

All Services herein are owned and operated by UKTV2C Limited. All Users of this Service shall be governed by English law.

Our Services are intended for use of UK Expatriates who already have legal access to UK TV content. We will not assume any responsibility for any disputes arising over whether any users of our services do or do not possess such legal access.

You hereby agree to indemnify the Company for any claims, costs, losses, expenses or damages it may incur howsoever arising whether direct, indirect or consequential as a result of any use of our Service that breaches these terms.

Before using our Service you should carefully read the following terms and conditions which govern the use of our Service. If you do not agree to these terms and conditions please discontinue using our Service.

Acceptable Use Policy

The Service provided by UKTV2C is strictly on a one-to-one basis and is for private use only and may not be shared, distributed, re-sold or used for commercial means whatsoever unless otherwise agreed. Any unauthorised attempts to share your provided stream via third party websites, file sharing, link sharing, feed sharing, public exhibitions, displays or any other means is strictly prohibited.

UKTV2C LTD Live system Services 

Fair usage policy

All client's transit usage will be subject to scrutiny from time to time. Uktv2c Ltd operate a "Fair Usage Policy", we allow 3Mb constant transit each month for each client. If a client is constantly using in excess of this amount we reserve the right to contact the client to resolve.

Initial Fees

All Initial fees paid at commencement of service are non-refundable.

Initial Fees are a one time payment guaranteeing the client access to the same level system for their lifetime.

Should a client terminate their service then return to Uktv2c Ltd, the same level of equipment will be provided with no further "Initial fees" required, all previous hardware upgrades would be valid.

Initial fees are the clients contribution to the integration into our network, such hardware, that may be necessary to provide the offered service.

Paying this initial fee guarantees the client:

1. Replacement and repair of all hardware used to provide the service free of charge during all periods where the client maintains an active subscription to Uktv2c Ltd.

2. Access to a same level system when returning to use our services after a period of non subscription.

All hardware used to provide the service remains the property of Uktv2c Ltd.  This allows Uktv2c Ltd to maintain the highest hardware quality and technical standards within their network, ensuring that all safety standards are met at all times.

When commencing a subscription to Uktv2c Ltd Live services the hardware is rented to the client for the term of the subscription "title" to the equipment is passed to the client for the period of the subscription only.

Any and all upgrade fees are a contribution to costs which Uktv2c Ltd incur in upgrading the hardware at the request of the client.

Contracted Term

Uktv2c Ltd do not require any fixed term contract, we require 1 months hosting payment in advance, taken at the time of commencement of service as a non refundable bond, in lieu of any notice required to terminate services from Uktv2c Ltd.

Where there are viewing cards and other subscriptions as part of the service used by the client there may be further requirements of notice which will be notified at time of termination.

Monthly transit fair usage policy

To help ensure that all subscribers have fair and equal use of the benefits of the Uktv2c Ltd Live System Service and to protect the integrity of the Service, Uktv2c Ltd reserves the right, and will take necessary steps, to prevent improper or excessive consumption of bandwidth used to provide the Live System Service in accordance with our "Fair Usage policy".

The action that Uktv2c Ltd may take includes, but is not limited to, limiting any excessive throughput, discontinuing service via specific ports or communication protocols, and a complete discontinuation of service to the subscriber with improper or excessive bandwidth consumption.  Additional charges may be made for excessive consumption at a rate to be determined using Uktv2c Ltd Data Centre client tariffs.

UKTC2C LTD VPN/iVPN Terms of Use

The following Acceptable Use Policy (AUP) provides general and specific information in regards to Uktv2c Ltd VPN/iVPN and its infrastructure. Infrastructure in this regard will consist of, but not be limited to, bandwidth, transport, servers, switches, IP address and any other equipment that will transmit, receive or otherwise be a vehicle of transmission of data of any sort.

Further set forth in this document will be information about general acceptable and unacceptable use. It is the duty of all users of Uktv2c Ltd VPN/iVPN services to read and thoroughly understand the information in this document. We explicitly reserve the right to enforce this document and further reserve the right to add to, update, change, modify or otherwise deem at any given time, inappropriate use of our services, and act as we see fit.

Subscription account

Each VPN/iVPN account issued is to be used by one person and not to be set up and used simultaneously on multiple computers! We will warn a user when an account is in violation. Should a user continue to violate this rule, we would terminate account without further notice and NO refund will be issued to the subscriber.

Prohibited Usage 

Child Pornography

International law relating to child exploitation refers to the illegality of possession, production, reception, transport or distribution of any sexually explicit depiction of children. Any user found to commit this type of abuse will have service suspended immediately. We will provide all details to the appropriate legal jurisdiction for that user.

Illegal Use 

Uktv2c Ltd VPN/iVPN opposes any attempt to break any laws in any country. We work extremely hard in order to prevent any illegal activity, on our network, in accordance with UK Law.

Virtual Private Network (VPN/iVPN) usage is legal in the majority of countries with the exception of Cuba, Iran, Libya, North Korea, Sudan, and Syria.

Access to certain websites and/or internet services as well as using VOIP, such as Skype, may be illegal in other countries with or without the use of a VPN/iVPN.

Uktv2c Ltd VPN/iVPN service was designed to protect your privacy not to be used to bypass any laws. Users may not transmit, retransmit or store materials in violation of any federal, state or local laws or regulations.

Users may not abuse or fraudulently use products or services offered by Uktv2c Ltd VPN/iVPN, nor allow/permit such use by clients or third parties. This includes but is not limited to trademark infringement, defamation, indecency or obscenity.

VPN/iVPN Use for Peer to Peer Services 

Users may use the VPN/iVPN but we do not allow sharing of pirated media. The use of peer-2-peer networks (P2P) such as Bit Torrent is strictly prohibited and all orders are thoroughly screened for fraud. It is the user's responsibility to not engage in such activity. Doing so will result in account termination with no refund.

Network Filtering/Blocking

Users in violation of any provision set forth in this document may have content or traffic blocked or filtered as a remedy of abuse. Notification of such filtering/blocking may be sent to the subscriber; however there is no guarantee that such notification will be sent. Filtering/blocking may be manual or automatic depending on the nature of the offence.

Email - PLEASE READ CAREFULLY

The sending of bulk mail is NOT permitted.

Prohibited use:

- Spam. Sending Unsolicited Bulk Email (UBE) or Unsolicited Commercial Email (UCE) for any purpose whatsoever.

- Spamvertising. Having third parties send out UBE /UCE on any user's behalf to advertise URLs or any service on Uktv2c Ltd VPN/IVPN, UKTV2C.com network.

DMCA - 17 USC 512 "DMCA"

Violations of 17 USC 512 "DMCA" will be immediately dealt with by Uktv2c Ltd by means of notification to the subscriber. After receiving notification of DMCA violation(s), Uktv2c Ltd will act promptly to notify the infringer of the identified infringement. Should a subscriber to Uktv2c Ltd VPN/iVPN not respond to the notice of Abuse, the infringed material will be blocked, filtered or otherwise be suspended until the user complies. Notice of infringement should be sent to Uktv2c Ltd via our contact form.

Abuse of Servers

Hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, pyramid schemes, phishing, and/or any conduct deemed illegal or unwanted shall be subject to suspension or termination. Users are responsible for the proper secure configuration of their services and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.Release of Liability

Ability to restrict conduct, communication or content which might violate this Acceptable Usage Policy prior to introduction to Uktv2c Ltd VPN/iVPN network is not practical. Uktv2c Ltd VPN/iVPN failure or overlook of any violation of this AUP does not constitute a waiver of Uktv2c Ltd VPN/iVPN rights.

Remuneration

Uktv2c Ltd VPN/IVPN users that violate this AUP or any provision herein may possibly incur fees in regards to clean-up or repair of any harmed devices, block listings, service interruptions, etc. Fees will be commensurate with the violation's severity.

Monthly transit fair usage policy

To help ensure that all subscribers have fair and equal use of the benefits of the Uktv2c Ltd VPN/iVPN service and to protect the integrity of the Service, Uktv2c Ltd reserves the right, and will take necessary steps, to prevent improper or excessive consumption of bandwidth used to provide VPN/iVPN service. You should be aware that the networking of additional computers to access the VPN/iVPN service may result in such excessive bandwidth consumption. The action that Uktv2c Ltd may take includes, but is not limited to, limiting any excessive throughput, discontinuing service via specific ports or communication protocols, and a complete discontinuation of service to the subscriber with improper or excessive bandwidth consumption. We impose a Fair Usage limit of 100Gb Data transfer per month (Approx 5 hours streaming @ 660mb per day per month).

This policy is effective and will be enforced for intended and unintended (e.g., viruses, worms, malicious code, or otherwise unknown causes) bandwidth consumption. Your on-line activity will be subject to the then-current bandwidth, data storage and other limitations of the VPN/iVPN service, which Uktv2c Ltd  may, from time to time, revise in its discretion and without providing advance written notice.

Disputes

Any dispute or difference between the parties shall be referred to arbitration before a single arbitrator agreed by the parties or, in the absence of agreement within 14 days of the reference, appointed by the managing director of NIPC Ltd. The seat of the arbitration will be England and Wales, The NIPC Arbitration Rules will apply.

Payment Terms

The Customer agrees to pay for all products ordered by Uktv2c Ltd using the payment methods indicated on our website and provides the Company express authorisation to charge said fees to their payment provider using the systems maintained and operated by our third-party payment provider. Fees owed depend on the specific type and quantity of Uktv2c Ltd Services or deliverables ordered.

Payment of fees shall not be contingent on any events other than the delivery of the ordered Deliverables.

If payment is not received, Uktv2c Ltd may immediately cease to provide any and all Services provided to the Customer and suspend access to all Services provided until payment is received. All fees paid for monthly subscriptions are paid for in advance and are non-refundable, regardless of whether the subscription is terminated prior to the end of the said month.

Global Web Privacy Policy

Your Acceptance Through Use

This Privacy Policy describes how Uktv2c Ltd collects, uses and discloses certain personal information obtained through this Site. Please note that your use of this Site signifies your understanding and acceptance of the terms of this Global Web Privacy Policy. This Privacy Policy is incorporated into, and is part of, the Terms and Conditions, which govern your use of the Site in general.

This Global Web Privacy Policy will be continuously assessed against new technologies, business practices and our clients’ needs. As we update and diversify our products and services, this Privacy Policy may evolve. We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. Visitors are encouraged to review this Privacy Policy from time to time for updates periodically. We shall as far as practicable post any changes to this Privacy Policy before they become effective. If we make any material changes to this Privacy Policy, we will notify you, by email or by means of a notice on our Site’s home page

Your continued use of our Site following the posting of changes to these terms means you accept these changes.

Who are we?

Uktv2c Ltd is a provider of Vpn and remote access TV systems based in Manchester. Uktv2c Ltd have a registered office at 40 Fletcher Crescent, Houghton Le Spring, Tyne and Wear DH4 4LS and company number 6800368. Mr Gareth Michael Gamble is the registered Data Protection Officer for Uktv2c Ltd.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you register a Uktv2c Ltd client account

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

How do we use your data?

We use information about you in the following ways:

To process orders that you have submitted to us;

To provide you with products and services;

To comply with our contractual obligations, we have towards you;

To help us identify you and any accounts you hold with us;

To enable us to review, develop and improve the website and services;

To provide customer care, including responding to your requests if you contact us with a query;

To administer accounts, process payments and keep track of billing and payments;

To detect fraud and to make sure what you have told us is correct;

To carry out marketing and statistical analysis;

To notify you about changes to our website and services;

To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and

To inform you of service and price changes.

Retention periods

We will keep your personal data for the duration of the period you are a customer of Uktv2c Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Who has access to your personal data?

Here is a list of all the ways that we may use your personal data and how we share the information with third parties. For clarity, we have grouped them into the specific products and services that we offer:

We process your data for administration, billing, support and the provision of services

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Uktv2c Ltd, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

If you wish to prevent the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

You can view, and edit your personal data through the Uktv2c Client login. You can also make choices about Uktv2c Ltd’ collection of your data and how we use it.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to receive these by ticking the relevant boxes either at sign up or in your client account.

We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time within your Uktv2c client account.

Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by updating your personal details within your Uktv2c client account.

You have the right to access the information we hold about you. Please email your requests to mike@uktv2c.com so that we can provide this information for you.

Links to other sites

Uktv2c Ltd may provide you with links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third-party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Where we store your personal data

We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on our secured servers within the UK.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to seek to prevent unauthorised access.

Any sensitive data (payment details for example) are encrypted and protected.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Liability

We undertake to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our Terms and Conditions: Terms and Conditions

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with wherever necessary.

Contact us

Please e-mail any questions or comments you have about privacy to us at mike@uktv2c.com

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113


Cancellation

Customers may cancel their UKTV2C Service by contacting us. No cancellation notice period is required and cancellations may take place at any time during the Service period.

Uktv2c Ltd Reserves the right to update and change the "Terms" at any time without notice. any new Services or Products shall be subject to the "Terms". By continuing to use the service you are agreeing to such changes.